Poor communication!

Poor communication!
I was told 2 times that approval (Via fax) was given to refill a Carprofen prescription for my dog. Contacted supplier twice who told me requests were denied?
My third call I was told that I needed to bring in my dog for blood tests and a checkup for approval. For a 20 year old dog, he's doing amazing and i'm not putting him through that. Now that. Dr Thomas is gone, changes are being made. Time to look at other options.