Angela Huggins

Review of Southwest health system

I'm filing a complaint and possibly a lawsuit agai...

I'm filing a complaint and possibly a lawsuit against this hospital. I had an ATV wreck a few days ago and broke my ribs and my collarbone. I was xrayed medicated and sent home to follow up with orthopedic surgeon Brandon Jones. He operated on my clavicle placing a plate and screws. I filled the prescription before the anesthesia block wore off and in the middle of the night when the feeling came back I knew that the pain meds weren't working. I called the orthopedic and Jill spoke with dr jones and they concluded that I should take double the dose 2 pills every 4 hours. So I did. When I had 6 doses left I started calling to get a refill like jill told me to and no one answered the phone all afternoon. So I called the hospital like the discharge paperwork said. Georgia at the front desk called dr jones and left him my number. He never called. I called the hospital back 2 hours later and stevie was working the front desk. He called dr medina's who was the doctor on staff and they said I needed to come down to the e.r. to get evaluated and they would take care of me until dr. Jones office was open on monday. Well they didnt. I was seen by dr Lovett and she tried to make me feel like I was some kind of druggie. She insinuated I was only there for narcotics.... I showed her I still have 4 doses of two pills left that could make it till morning.. but what then? I literally had surgery 2 days ago and cant get a refill when my doctor and nurse had me double up.... I've never been so insulted in my life. Dr Lovett, myself and my children 2 and 3 yes would much rather have been in bed.. had it not been for the direction of your on call doctor I would have never even met you. Regardless my medication runs out in 3 more doses.... and Cortez hospital didnt do anything but waste my time money and energy. I WILL BE FILING A FORMAL complaint and more. I will be advising my insurance to refuse payment to your facility as you dont deserve payment since my problem wasnt resolved.