Omead

Review of Summit Appliances

I have had a very unsatisfactory experience with S...

I have had a very unsatisfactory experience with Summit Appliance. I had purchased a compact refrigerator / freezer combo that was supposed to have auto-defrost. After just a few months however, the auto-defrost stopped working. I contacted the retailer, who then directed to me to contact the manufacturer (Summit Appliance / Felix Storch). I was in touch with Ken C*** for the warranty issue. He had made arrangements to pick up the defective unit via freight, and was supposed to issue a refund. Unfortunately however, a refund was never issued!!! The defective refrigerator was not replaced either. I communicated with them for months, went through the credit card dispute for months, and through BBB, but unfortunately was never able to resolve the issue. So in summary, they sold me junk, charged me for it, and took back their junk without issuing a refund...what a scam! They have no ethics, poor quality products, and horrible customer service.