Annesha Guyette

Review of (The former) Crowne Plaza Ocea...

The best part of the whole vacation was the cabana...

The best part of the whole vacation was the cabana, our ocean view and the entrance to the beach. Food was delicious and staff in the cabana was very friendly and helpful. We rented a beach set up for a whole day and it was put up for us. The gentleman was very professional.

Check in staff not professional and/or not trained properly. Rooms were not clean, linens were not clean. Staff was not helpful, stated that COVID was the reason why they will not clean rooms or bring necessities to the room. Elevator was out of order most of the time due to upgrading. Ice machine had bugs and black flakes in it. Not sure what that was about. When asked about our rooms and location, they stated that "they give the rooms based on how they are booked. Priceline gets different rooms than customers that book personally because of the discounts." I felt this was unprofessional and shows that trying to book through an agency is not always the best options and puts a bad taste in the mouths of customers when it comes to agencies such as Priceline.