Jim Dionisio

Review of Mercedes-Benz of Bellevue

Waited to schedule a yearly service with a recall ...

Waited to schedule a yearly service with a recall notice, but the part never came in, so I gave up and scheduled the needed service anyway. I needed a loaner car, but was told that the first available one would be 2 weeks out and I couldn't wait that long.

Dropped off my car, but when it was ready, my wife had a medical emergency and could not take me back to pick it up and I needed to get to the hospital. When I asked if they could pick me up to get my car, I was told I lived to far away (Kent). So I had no car for 3 days, until my wife came home to take me to get the car.

After a considerable wait 20 minutes, they brought out the wrong car... This was a very disappointing experience, compared to my other service call at Mercedes. Makes me consider a BMW, Audi, Lexus.... for when my lease is up next year. Service is very important to me when I'm spending these kind of dollars for a vehicle. There are to many good cars out there, to have bad service when you need it.