The Coventry store home delivery has been going do...

The Coventry store home delivery has been going down hill badly since around the end of last year. Only being able to deliver 50% value wise of an order is not rare.
The worst change has come in changing the "help" centre to the Philippines. Absolutely and totally useless, very scripted replies, that are usually meaningless and only vaguely connected to the complaint.
At least when it was in South Africa, they seemed to care, and tried to help, and you finished the call feeling like Asda cared if there was a problem.
I have nothing against the Philippines or the Filipinas in the centre , they are obviously acting under strict scripts to save asda money, not to resolve customer problems.

The most recent thing is now we can only book two hour delivery slots, the store tell me because we are far from the store (20 minutes !), if the delivery route is planned properly, what difference does it make?

Overall, it appears they have too many customers, and want to get rid of some, and certainly the main branch in Coventry is doing a good job of that.