S

Lemon Tree Hotel, Sector 60, Gurgaon has proved to...

Lemon Tree Hotel, Sector 60, Gurgaon has proved to be the worst venue to host any kind of events. We hosted a wedding and the behaviour of staff, food quality and organization were completely below any reasonable standards.
1. The foremost concern of the staff including Sumit Mishra (Banquet Head), Vidit Choubey (Asst. Banquet Manager) and Kuldeep (Head Chef) was to irritate and frustrate us at each and every step (Obviously once the advance money was paid).
2. In order to push through their own decorator at the event as they get heavy commissions from him, they said to only give one and a half hour for decoration. And this was communicated just one week before the function.
3. Food Quality: The food lacked taste and the head cook or any other staff member failed to make any tangible efforts to improve it. They argued that they did not have good spices as the vendor is selected by the hotel management and that they will order good spices from other vendor but it appears that it is not spices but the lack of will and cooking ability of the chef and the staff. Village halwais probably cook good than them.
4. Service: Despite promises of good quality service as they claimed to have trained staff the guests were not served even water and they had to repeatedly ask for it. Many guests were refused food even after designated time. They lacked adequate guest to waiter ratio and their waiters lacked courtesy to respond favourably and timely.
5. Venue: As guests were arriving a sewer was overflowing in front of the hotel which had flooded the road where the baraat was stationed. Maybe they lack the acumen that there is a requirement of cleaning not just the hotel premises but also ensure cleanliness around the hotel. Even though this was a perpetual problem as admitted by one of the guards, none of the hotel staff failed to intimate to us that this was the case and caused major embarrassment to us.
So, anyone looking to stay at this venue or host any kind of corporate or social event may be cautioned that this hotel management and staff is only interested in your money and will give you nothing but disappointment in return.

Comments:

No comments