Matthew Kelly

Review of Cypress Lakes Resort - Hunter ...

After booking months in advance at Oaks Cypress La...

After booking months in advance at Oaks Cypress Lakes Resort we were unfortunately told that our booking had been cancelled but not by us, an unknown source had emailed them cancelling our stay for the weekend.
After no explanation from the staff apart from sorry we can t help you, these things happen we decided that was unacceptable so decided to speak with the manager onsite.
The manager looked at the booking and printed out the cancellation and followed with the same words that we had already heard, your booking was cancelled by email on this date by an unknown source and then she looked through her bookings to see if she could find a spare room.
After going forward and back with staff at the Oaks Cypress Lakes Resort the ended up finding us a room which had 1 bed plus a sofa which meant 2 out of the 4 people we had staying had to stay on a couch.
No discount or anything was offered to us during this whole ordeal and I d recommend if you re planning on staying in Pokolbin for the weekend to look elsewhere as I don t wish what happened to us to happen to anyone.