Update: Julie called me back and is making every e...

Update: Julie called me back and is making every effort to resolve this. Thank you for helping and explaining everything as far as the process and why the photographer cannot prompt a better smile.

I am very upset about my son's 9th grade school pictures. The first set if pictures showed him with his eyes almost closed. We went to the make-up session at the school (no parents going in due to COVID) to replace them and the 2nd pictures turned out worse than the first. I am truly disappointed that the photographer wouldn't take the time to try and correct a crooked, petrified smile/expression since this is the picture for the year book. He took one shot and sent him on his way. Thanks a lot for the lack of professionalism and ZERO attention to detail. You made this whole experience horrible. I don't want these make-up pictures at all. And Julie, who originally helped me, is now ignoring my calls. Perfect.