Gareth Jekel

Review of Coles Store Support Centre

Worst online shopping.

Worst online shopping.

Cancelled my order the day it was meant to arrive stating "Credit Card Declined" Called customer support and they first told me the store, East Burwood, was having technical difficulties.

So I asked for the order to be replaced and they stated I could no longer get the specials.

I pushed a bit more as I feel Coles should honour their specials and then the customer support told me another story that there was no stock and if I want to order more than 10 of something I should call customer support first and also give 4 days to deliver.

I am a 30 year, $10k per annum Coles and Coles Express customer that will now just go to Woolworths. Sad, but I am not going to deal with such useless processes and customer support.

Then tried to make a complaint, but there is no complaints area for Coles, just takes me back to the same customer service area so obviously, Coles don't want to know how they are letting their customers down.
(Order #119360271)