Stephen Dwek Review of Mackenzie Health
Obviously if you're nearby you don't have a much o...
Obviously if you're nearby you don't have a much of a choice, but I don't have a good deal of confidence with the physicians in the ER, nor with the nursing staff.
There appears to be a lot of disorganization and mismanagement.
The biggest issue would be with communication. As a patient I never knew what was happening or what the status was. Tests were scheduled and re-scheduled and it really felt like my nurse didn't really know what was going on, nor was she willing to take a moment to find out (is this test still happening?)
Having consulted with a secondary physician it also appears the Doctor on staff made a wrong call regarding treatment and had zero interest in chatting with patients nor correcting it. I felt a very strong need to be my own advocate and had very little trust in what I was being told.
This hospital desperately needs more funding and better organizational skills - it starts at the top but what I saw was a train wreck of ineptitude and lack of empathy.
If I could summarize it truly felt like no one genuinely cared.
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