Was supposed to be on a plane at 1 to make a birth...

Was supposed to be on a plane at 1 to make a birthday party of a close friend the flight is delayed 5 hours and nobody would help us. Alaska airlines was useless and when we went to southwest a women refused to help us yelling at us for being "in the wrong line" and finally just booked it ourselves I don't recommend this airport just drive the half hour to get to San Francisco airport