I'm not trying to knock the cool factor here with ...

I'm not trying to knock the cool factor here with a 3 star review, but the overall experience just didn't live up to the potential when we opted for the "VIP" experience...

We pre-booked tickets for the "VIP Champagne Experience" and headed towards the VIP area to check in. The VIP booth host was arguably the least useful person I met in London.

They made us go track down another employee to work with them to print out a barcode that they didn't even scan (or try to scan from my phone) before they would put us on a specific time.

Once we got that whole thing sorted out, we waited in line again at the VIP check in. We got checked in, headed upstairs to the lounge, and they said "wait a few minutes and we'll head down" rather than offering champagne as you might expect when booking an experience like that.

Then we waited in the fast track line, got on our gondola, and saw the sights. That's when we got the champagne. It was fine, but I wouldn't do the champagne experience again. Fast track definitely seems worth the price though. Don't get stuck in the crazy long line.