Russ LaValle

Review of Southtree

I don't understand how Southtree can be so careles...

I don't understand how Southtree can be so careless with people's assets...

I sent in about 550 negatives and 50 prints that represented memories from 20 to 30 years ago. After a reasonable wait, getting some status updates along the way, I received my order and assets back. Well... some of it.

They had misplaced all the prints and 141 frames of negatives. To add insult to injury, they sent me someone else's negatives along with scans of those negatives. So that's 2 strikes. The 3rd strike was the poor quality of the scans. It didn't look like they made any attempt to remove dust from the negatives before scanning and they didn't follow through on their promised 12 megapixel scanning. My scans were all about 1.5 megapixels. Very grainy. :-(

So I informed them of the error and poor quality scans and sent the other people's negatives back. Lo and behold, I received my lost negatives and prints back today. I wonder if the person's whose negatives I received got mine. Thankfully, they sent mine back to SouthTree.

Alas, the scans I received of my found images were even worse than last time: still only 1.5 megapixels and the scans of the prints all had a line running down the scan (like in a worn movie film). I dropped one of my photos into my HP All-in-one scanner/printer/fax machine and got a better result. Oh, and I received 8 scans of someone else's negatives.

You would think that a simple protocol like allowing only one customer's assets at one time at a scanning station would prevent these losses and mixups.

I'll be asking for my money back. No way will I risk my photos and negatives again.