For the most part out experience was great. If I c...

For the most part out experience was great. If I could rate the hotel itself I'd give it 5 stars - while I'd give the staff about 3.5 stars. The Good - the hotel was amazing. The grounds/landscape was kept and outside pool area was amazing. There were beautiful Christmas decorations in the lobby area. We stayed in a 2 King bedroom suite with a fireplace & full kitchen that felt like home away from home. My family was wowed & had an excellent time.
The Bad - even though staff were nice & somewhat approachable, I was lied to twice concerning the private beach amenity. I was told the private beach was closed, when it stays open year round. Even though it was during Christmas temperatures had risen to 70 degrees which is warm enough for a walk on the beach - however we couldn't enjoy it beacuse we were told it was closed. I don't mind spending a little money now & then but I want exactly what I paid for & anything less is unacceptable. Secondly, room service was very expensive but not worth the money. The food was delivered cold and our food attendant forgot to bring danishes/pastries and muffins I orderd but was still charged for. The food didn't meet my expectations - it was average at best. Lastly, housekeeping was poor. Out of the 4 days we stayed, I may have seen her maybe once. She vacuumed one room only one time & that's only because we requested her to.

Even though I had a negative experience with the staff - they weren't rude. I would definitely recommend the hotel to family & friends - it was also one of the best hotels in Myrtle Beach and close to everything we wanted to visit.