Maria Murphy

Review of Cowles Ford, Inc

It was suppose to be a quick in an out. Oil chang...

It was suppose to be a quick in an out. Oil change, tire rotation and inspection. Made the necessary appointment and came in, waiting room clear. Two and a half hours later, I'm still waiting. I finally had to ask. The person I checked with passed me on to another person who said wait in the waiting room. He finally checked and said my car was up next for the inspection. Coincidence? Don't think so. Three hours - three hours later I was finally on my way. I think what burns me up the most is that all that time I waited alone and lots of stars from staff but not one courtesy inquiry as to what I was waiting for. Yes, I fully understand backup but I also expect someone to advise me so that I can decide to either wait it out or get a ride home. I will not be returning.