I have been a fan of a schomp for years having pur...

I have been a fan of a schomp for years having purchased multiple cars from them and I have to say I had the worst experience this weekend I have ever had at a dealership. First of all, we waited for over an hour just to see a car! They sat us down looking at available cars online and the entire process was just wasted time. I told them what I wanted to see and that obviously didn t help save time. The communication was terrible during this process. I definitely felt like we weren t important. I had to go to the front desk multiple times to ask where our sales manager was. Before we started, I mentioned I wanted to trade-in my vehicle. I also made it clear that I wanted to get that process going in the meantime so we didn t waste eachothers time. I was told that for that to begin, I had to have a car that I was interested in enough to buy. So I figured ok well here is how much I owe and really what I m looking for in the trade-in value. Another 45 minutes passes when they finally find the keys to a vehicle I was interested in. Nice ride and was interested in talking numbers. Finally, they checked my car out. I had done the research and knew what the value was and the NADA seemed high for trade but at least close to that is what I was looking for. Let s just say it was about 10k off of what the online values I received. Frustrated that I spent almost 4 hours there by the end I was ready to leave. If you want to be dragged along and feel unimportant this is the place to go. I won t be going back again and hope they fix their process for future buyers. Unless you have an entire day to waste go somewhere else.