Stephen Cox

Review of Colorado Parks and Wildlife

For several years I have bought a vehicle parks pa...

For several years I have bought a vehicle parks pass plus an additional 'Household' pass for half price for my wife's vehicle and decided to use their website to renew.

Day 1 - I logged in using my CID# searched Parks Passes to be able to buy a pass plus the additional 'Household' pass, it just can't be done.... After searching the site for additional information, the site says a 'Household' pass can't be purchased online.
I gave up in frustration for the day.

Day 2 - New day, New approach..... This time I called their customer service # and was told that "it can be done online" and that I needed to purchase a pass first before I can add a 'Household' pass, and that I would need my wife's license plate # to do so. OK.....
I logged in, purchased the Parks Pass for myself, went to my account to add my wife's pass, Sure enough there's NO ability to be able to purchase 'Household' pass. Again, frustrated I called their customer service # and was told "that's strange there must be a glitch in our system, you need to call our 1 800 # and speak with a specialist" I did let this customer service rep know that here is clearly an issue with their website, he agreed but you know nothing will be done about it.
After I explained to the 'Specialist' what I was trying to accomplish and she had to talk to her superior, she said she could do it over the phone, she asked for all of my pertinent information and then abruptly stopped, saying "I can't do this you need get the 'Household' pass at a park itself........ I asked her if I could go to a local Parks office and get the additional pass there and what do I need to bring with me? She answered "Yes and you will need the vehicle's license plate # to verify the address and proof of my Parks Park purchase", OK, again frustrated that I had wasted all this time, I went to my local Parks office and explained the situation only to be told "No, the licensed plate # is not good enough, we need the vehicle registration"......
Needless to say, I've had enough of the incompetence of Colorado Parks and Wildlife.

Tomorrow is Day 3, I wonder what asinine hoops I will have to jump through just to get a 'Household' Parks Pass....

UPDATE: Day 3, I went to my local CPW office with all the required documentation and more, explained again to MR. Happy (sarcasm) what I needed, here's the response "you could have done this online...." UNBELIEVABLE!!!!
I asked him to Please give me the 'Household' pass and as he was processing my request I went to the CPW site and pulled up the section that states 'this can NOT be done online' and showed it to him, his response "I don't know why they did that" again, UNBELIEVABLE!!!!

If CPW was ran as a business, they would be bankrupt immediately....

A 2.6 rating speaks volumes people.....

Good Luck.....