Review of CHATEAU DE CHAPEAU CORNU

4 years ago

Simply unacceptable

Simply unacceptable
Family room reserved for more than a month in the outbuildings and the day of our arrival on 07/08, 2 hours before, a hostess called us to tell us that there was a computer problem and that they could not us to receive !
Shameful !!!
Can they cram us in ??? Very angry I told him that anyway we will be at the reception of the castle at 7:30 pm after more than 600km of road!
As luck would have it, a 1/4 hour later a solution had been found and they could accommodate us!
No matter what, especially since this concern seemed to make the person at the reception smile!
Unworthy of a 3 stars ...
Regarding the rooms, it was unbearable heat, no fan and the rooms are not equipped with air conditioning. In addition, the taps have to be descaled and the view from the bedroom window is nothing more than a sort of construction site or perhaps a parking lot under construction? In short, horrible!
We would have liked to meet the manager or manager of this establishment because this kind of problem should not have existed in an establishment of this type ... having done several 3 and 4 star hotels for several years, I find this behavior unworthy!
And luckily we had canceled the gourmet restaurant because for menus at 49, 69 and 89 you want to spend a quiet moment and again what a surprise! What NOISE! with rattling tables on the lawn and even in the middle of the passage! My 3 children, however young, couldn't believe it!
Very nice and quiet little restaurants whose menus have a much better value for money are 10 or 15 minutes away so frankly I will never go back to the castle with the horned hat!
And I would like the managers to contact me by phone so that I can inform them of these inconveniences!