I had an oil change appointment at 1pm on Friday, ...

I had an oil change appointment at 1pm on Friday, August 2nd. Like many times before I arrived a few minutes prior, checked in and left my keys. My daughter and I waited patiently in the lounge area and in the garage area for my car, after 2 hours I inquired at the desk because it had never taken this long before. I was told that my car was up next to which I inquired why it was taking so long? I was told if I had dropped it off earlier it wouldn t have . I explained that I had a 1pm appointment time and I arrived 5 minutes prior, the gentleman then went to grab my keys out of a basket on the desk. I was shocked and extremely frustrated that 2 hours later my car hadn t even been pulled to the service area. The gentleman then showed me where CWD was written on my service order, apparently that means call when done. He nor anyone else asked me that question upon arrival, so it was assumed I wouldn t be waiting. Well, I was waiting, as I have every other time before. I was beyond frustrated and I m still upset that two hours of my day was spent waiting for an oil change that never occurred. I took my keys, found my own car in the side lot and will never return to Andy Mohr GMC Buick.