Francesca Esposito

Review of The Epic Hotel - The River Lou...

The hotel is nice and all. But every time you call...

The hotel is nice and all. But every time you call, or ask a question no one has the same answer. Depending on who you speak to, is the answer I would get. You charge ridiculous amounts of money up front then again when you check out. The first time I called they told me I would have to give a card for a $300.00 "hold" for my 2 nights stay. I actually get there and they end up "holding" $780.00+. (780.00 that I would NOT be able to use while in Miami.) When I called they told me I wouldn't be able to put the $300.00 "hold" towards my actual bill for the stay. Once I was there, and AFTER checking out I was told I would have been able to do that. $1400.00 for a hotel for 2 nights??? Just ridiculous! The front desk is not very accommodating and should all be trained to tell customers each the same thing!