We just recently closed a house sold through Reali...

We just recently closed a house sold through Reali. It wasn't a good experience at all dealing with Reali Escrow which all Reali sales go through, so we didn't have a choice in. Our Reali Escrow agent was not responsive and caused a significant delay in our closing which then we had to pay a per diem to seller for. The agent didn't respond to our lender's fee request and didn't pick up calls from the lender, our buyer agent, or us.
When the agent finally did, she said she didn't receive the request. Then, later she said the request went to the junk mail filter. SERIOUSLY!??? Haven't you dealt with Bank of America before!??? It overall took 40 hours for the title company just to respond to our lender's fee request! And then another 6 hours after final loan docs were sent before the agent sent us the information for the money transfer - well passed same day money transfer cutoff time!!!
Then after our lender transferred the funds in the morning, the agent didn't close our case until the next day - adding another delay. Again, we, the buyer, are the one that paying for this delay.
And just now we just received an email telling us that they haven't paid for our house and flood insurances. SERIOUSLY!??? You asked us to transfer the insurance premiums to you because you were going to do it!! It was on the statement you sent us!!
How can Reali Escrow can be this incompetent? Wait, all Reali seller must go through Reali Escrow, that must be why they don't care.
I can give the detailed timeline for proof.