Dr. Lara Ryan

Review of The Russell House Tavern

Disappointing---great atmosphere but the service w...

Disappointing---great atmosphere but the service was so slow and our waitress was unapologetic and inexperienced. Quite snippy. Our food and drinks took too long, very presumptuous that we had 6 people and had to leave 18% automatic gratuity. She made that clear when delivering the ticket...We have two small children who ordered cheese pizza and butter noodles that took over an hour to deliver. The kids were starving and so were the parents (and thirsty! We Had to ask 3 times where the bottle of wine was) "oh it's just over there" ....then go get it!!!

The oysters were great but we were informed 40 min after ordering them that there was a kitchen rush and the party right before us had ordered 50 oysters so our order of 6 oysters was in que behind them... no attempt to offer bread service or an adjustment to ticket were Made and the wine still wasn't there...Frustrating. When our entrees finally came they were not edible. Crab cakes inedible and steak too chewy. I had the pork 5 ways and it was gross. I would consider myself a foodie and greatly disappointed in the rating and quality of food and service. We really are Not ones to complain, but we were so hungry had to ask for French fries (two orders) to calm the kids and charged for them , but didn't mind because the fries were the best part of the meal. 'My husband made a complaint to the manager about the 18% gratuity and the waitress was gloating that she was getting tipped automatically...
The Double Breasted Suit cocktails were good---maybe a better cocktail place than dinner experience ...