Eugene Park

Review of Gromwell Group

Great location. Otherwise, this hotel leaves a lot...

Great location. Otherwise, this hotel leaves a lot to be desired. They are way understaffed for the volume of guests. When we arrived after 5pm (check-in is at 3pm), they said they had no rooms available, and the lobby was jammed full of dozens of weary travelers waiting for their rooms to be ready. When I complained after about half an hour, the staff told me that they were working as fast as they could, but that they only had 10 cleaning people to turn over 500+ rooms. Hire some more people!

When we finally did get checked in, they gave us the wrong room. We tried to move the next day to the correct room (we were paying for it!), and they said we had to move now, otherwise they couldn't guarantee that they'd be able to move us into the room type we had actually booked. I was traveling for work and had to be an a conference in 15 minutes, so moving my entire room "now" was not an option. I ended up just staying in the incorrect room the whole time, despite paying for a more expensive room.

In addition to these issues with the check-in and room, I was very disappointed to see that the hotel was likely in constant violation of safety and fire codes. They use the side hallways as storage for housekeeping wagons/carts, including the small hallway just outside my hotel room. This made the hallway nearly impassable. I stayed at the hotel for five days, and never once saw the massive housekeeping cart move from its place right outside my door. I was traveling with my very pregnant partner and our four-year-old daughter, which meant getting in and out of our room each day was a challenge. I can't even imagine what it would be like for someone who needed, say, a walker or cane.