I set up a Spectrum account by phone and then went...

I set up a Spectrum account by phone and then went to the store to see if I could get a modem. They said they couldn't give me anything because one was in the mail, and wouldn't even let me rent one. The employees were clearly irritated that I'd set up my account by phone rather than in the store (even though I couldn't have done so, because I'd had to call to see when service would be activated at my building), and basically treated me like I was a customer of some other company. I will avoid using that store if at all possible. It seems like being the only internet provider in town has given them license to treating customers badly.