After 10 months of paying our monthly fee for the ...

After 10 months of paying our monthly fee for the warranty service we finally needed to use it. Our air-conditioner wouldn't start. We were told the soonest they could schedule us was 5 days out. Then they ended up cancelling that appointment due to rain. Luckily we found another company " Ideal Heating and Air" that was able to show up the same day we called. It ended up being a simple switch on the unit that flipped due to a power surge. I'm not sure why we are paying $25 a month to not get priority service calls. We switched companies. We were still obligated to fulfill our 1 year contract with Service One even though we got zero value from our warranty service that we paid over $300 in to.