K.C. Oesterle

Review of West End Salon

I wanted to cut my moderately long hair for the fi...

I wanted to cut my moderately long hair for the first time in 20 years. I spent months researching the cut that would work best for my hair type then took a few weeks to research the salon to use. I even went so far as to make a Pintrest for the style/cut I wanted. Prepared, I booked an appointment for a haircut online and in the comments section also asked about facials. My haircut appointment was confirmed without any mention on facials.

I couldn't find parking for WestEnd so I meter parked for the hour I believed my haircut would be done. Upon arrival, the receptionist was very kind but only asked me to have a seat to wait. A few minutes later, a very lovely woman lead me into the facial area. When I indicated that I didn't need a facial, I was told that my cut couldn't be done for an hour and a half since my stylist was doing a major color change on her client. So I decided to get my very first facial because I felt pressured since I had mentioned it in the comments upon booking and I wasn't about to sit around.

The facial was not impressive what so ever. I do better ones myself and my skin didn't change at all. I felt bad for the esthetician since she was just doing her job and didn't do the schedule. So I couldn't tell her that I saw no change in my skin. In fact, that was a major waste of $ in my case.

So when I came out of the facial spa area, I was told that another stylist was going to do me a favor and cut my hair quick between clients. Since the original stylist was still working on a major color adjustment, I didn't have a choice. I had blocked that afternoon to pay top dollar for a really great haircut for an upcoming business trip. The young lady that offered to cut my hair between other clients was my only choice.

By this point, my actual haircut appointment time was up... yet the stylist that was to do my cut said she couldn't (or didn't want to) honor my appointment. I got out my pictures of what I wanted done and she glanced at one of them while telling me she couldn't style my hair after the cut due to time. She obviously wanted to just make a quick buck.

While washing my hair, I explained that this was an incredibly important cut for me. She was in a hurry and barely acknowledged my comments. I kept showing her the cut in different angles but she just gave me a cheap layered cut which was WAY too short and not the cut I asked for. I was beyond frustrated at that point, although she SOMEHOW managed to curl my short hair under in a horrific style that was no where near the light waves I requested.

I was given a 10% discount due to the scheduling error. I certainly took it, but my purpose of the dramatic cut was never about money. I tipped for both services because I tip well as a rule (past server). But I am so unhappy with my hair and it's too short now to go in and get it done correctly.

The biggest blow was that I was a burden on the stylists and I have to live with this ugly boring cut for a long time.