Great prices, great online ordering system, great ...

Great prices, great online ordering system, great fast shipping. Terrible customer service when they send you a incorrect part. I ordered front brake pads for my car and followed their select a vehicle guide so I would get the right parts. Sure enough, I got the wrong pads. Not only the wrong size, but the wrong type all together.
Now, this is my first one star review I've ever given but let me tell you why.

First, I needed the pads right away because my brakes were getting really low and I didn't want to hurt the rotors. In order for me to get my new, correct pads, they would not do an exchange and get the parts coming immediately. They suggested I buy the correct set of pads while they look into the wrong ones.

Hesitantly, I ordered the correct pads because I really needed them.

Then, they called back asking me to take a picture of the pads that came off my car! They want me to pull the brake pads off even though I'm yet doing my brake job because I'm waiting for them to send the right pads!

To be helpful and speed things along, I navigated the customer rep through their catalog to show them why the pads were wrong and even showed him pictures from their own catalog...he still needed a picture from my car. I even spoke to his manager and they claim the parts manufacturer requires a picture to be able to refund my shipping too.

Everything was great until I wanted a mistake of theirs fixed. They would not own up to it without me pulling teeth.

Quick to take my money, slow to give it back when they screw up.