Schedule a vehicle for repairs in advance to bring...

Schedule a vehicle for repairs in advance to bring in expecting it will be worked on immediately. Why else would one schedule in advance? I fully understood the work was time consuming, but the service manager minimized to me the amount of time they would have my vehicle. Furtermore its impossible to reach anyone in the service department via phone calls, nor will they call back when you leave a message or if a service representative specifically tells you they will call on vehicle status. Not impressed with customer service at all. Will not return to Northstar Ford for vehicle repairs again