This was the WORST EXPERIENCE ever. I paid over $5...

This was the WORST EXPERIENCE ever. I paid over $500 for two rooms. Called the hotel an hour prior to arrival because my son arrived before me and one of the rooms was for him. Upon arrival, I wasn't impressed with the appearance. When I got to the counter, I told the clerk I had reservations and it took him several minutes to respond. I couldn't help noticing he looked very puzzled. Finally he responded "we don't have a room available for you. I can see that you paid for two rooms but unfortunately we just don't any more rooms." I was furious. I asked to speak with the manager, she came out and confirmed what the clerk said. After arguing my point, I ended up leaving and had to find lodging elsewhere. Meanwhile, I have to wait 5-7 days for my refund. I'd like to give them a negative one star rating but that option wasn't available to me.