Incompetent nurse who handled my pets surgery was ...

Incompetent nurse who handled my pets surgery was not only uneducated, but lacked the care to understand the procedure at hand, and in turn misinterpreted it to the doctor. Staff did not care to discuss any after care procedures, but was more than willing to charge me for a doctors consultation call, despite the fact they never offered me that option due to covid. This hospital does not genuinely care about your pet. When a complication and potential infection from the procedure came up, the staff promised to call me back, however they did not. When I called THE SAME LADY back she was completely baffled and had no recollection of my conversation with her earlier until about 10 minutes into my call. I would trust someone on Craigslist who does surgery in their garage assisted by YouTube before I bring my pet here again. PET HQs license needs to be examined, if they even have a license. My recent interaction with them instilled little faith that they are educated in their practice.