I ordered from their website picture frames.com on...

I ordered from their website picture frames.com on June 13, there was little communication about how long my order would take. Money was withdrawn from my account immediately. However the order didn't ship until July 10 and wasn't received until July 13. I was so excited to receive it. I immediately pulled the frames out-- one was damaged, and two had such poor workmanship including splinters on every corner and did not look anything like the website. I couldn't even fit my painting into it because it wasn't square. The corners don't match on the other frame and the third frame was for an art show and has a gouge right where the corners meet. The damage was not from shipping. I tried contacting them regarding my order. I just wanted to return everything. I'm a single mom who paints on the side to help make ends meet-- this ordeal has set me back, and I just want to return the frames. I didn't get a response until I posted the photos to Facebook. After some back and forth they agreed to refund my money. They do not want the frames back. But it's been 10 days and still no refund(they keep claiming it was refunded through a "charge back" but I paid through PayPal so refunds appear instantly. Absolutely horrible business to deal with. Until I get that money back, I can't afford to get new frames for my customers who ordered framed paintings. This has been the worst experience.