Crystal Eve

Review of Mackenzie Health

The emergency room staff are rude and condescendin...

The emergency room staff are rude and condescending. I could hear the nurses and other staff members openly mocking paitients and making unnecessary, insulting remarks about the people waiting to be seen by doctors.

***The staff also forgot to remove my iv (saline lock) from my arm, so I had to pull it out myself when I got home. It was very painful and caused swelling that is still present days later.***

I understand that the staff here must see some extreme situations and likely have to put up with some less than desirable behaviour...but this does not justify the openly hateful remarks I heard throughout the night from various members of staff.

Although none of the hateful remarks made were said directly to the paitients, I could hear everything the staff was gossiping about. If one is employed in position, in a facility for critical care, discretion should be of the upmost importance.

Apparently, the staff here think loudly gossiping and making remarks that are obviously belittling to the people seeking care is appropriate.

I am absolutely disgusted by the lack of empathy and discretion displayed by the staff in the emergency room.