I almost gave this place a 1-star because for the ...

I almost gave this place a 1-star because for the past 30 years their customer service has needed improvement. It doesn't matter if I go to their Portland or San Jose restaurant. Recently, we waited 30 minutes before getting a server, and that was only after I had informed them that we did not have one. To their credit they didn't charge us for one of our appetizers to make up for it. It wasn't enough in my opinion, but at least they tried. I keep returning only because of their mzithra, but I always brace myself for their customer service.
We enjoy their food and ambience, so we'll probably keep giving them more chances. Sigh.