In Hungarian below !!

In Hungarian below !!

Dear Sir / Madam,

I would like to make a complain about your hotel!
Me and my husband have been working so hard all year so we can save money and go somewhere nice for Holliday. We decided to go to Malta and picked your Hotel! And we are really disappointed! The day when we arrived in the hotel at 3pm the receptionist asked ass to go sit down and wait. One thing that where we sit down from the ceiling water was dripping down on my husband but we have been waiting more then a hour and no one came once let as know what's happening! The room we got was unacceptable! The furniture were old and dirty the wive from the balcony was horrible ... all we could see a building side and was too much noise around! In the bath room had not one bin neither toilet rush only one bin had in the room what don't even had bin bag in it! When we went down to the pool we ordered some drink we payed 7 we gave 10 and never got any change back ..when we wanted to order the second drink they got no ice left ... we are very disappointed paying so much money out for a 5 * hotel ... what actually is on a 3 * hotel level!

Dear Director!
Let me write down my thoughts for you. En and my husband, we work hard all year to vacation 1x in some nice place for 1 year. This year we opted for Malta, it was our biggest camel ever. Obviously, you can't make the whole island a rubbish heap and that unfriendly people have taken us everywhere, but you are responsible for the lack of the hotel. By the day we arrived, I was on the verge of a nervous breakdown. We arrived at the hotel at 3pm, the receptionist was a little patient, we took a seat in the salon where my husband's border dripped from the ceiling.16pm we got tired of waiting and walked back to the counter to ask how long we had to wait. He was an English-speaking receptionist (we come from Hungary and we speak German, but not English) so we didn't really understand anything. They announced that tomorrow there will be someone who speaks German. We went up to the smoking balcony room on the 13th floor, which is nice and clean. but when I stepped out onto the patio I didn t know if I was crying or laughing. The view cannot be poured into words, it looks like a ruined house, construction site, crane and noise everywhere. nor a trash can, I don't understand why, I've never seen anything like it. Not a single trash bag in the room!
In the next few days we went down to the pool to have a splash, we got the cocktail 1 hour after I arrived. , so they could not bring. (It was 7pm, you can use the pool until 8pm) Unfortunately this hotel doesn't deserve 5 stars, I don't even understand how you could get it. Thanks to the few Hungarian workers who made our week bearable .. Never again Intercontinental !!!