kyle bilodeau

Review of Gateway Toyota ,Inc.

Giving them a one star review would be considered ...

Giving them a one star review would be considered generous after the dealing with them. I posted my 2012 Lancer Evolution for sale on kijiji. After about a week I received a call from a sales representative from gateway Toyota saying they wanted to purchase my vehicle for close to the asking price. Once I arrived at the dealership I was given a big runaround while they attempted to upsell me on some vehicles I was not interested in for over an hour. when the used car manager finally "had time" to come inspect my car they then came back with an offer that was about 30% lower than the black book value and considerably lower than their original offer over the phone. When I inquired why the offer was so low they claimed "the car needed a new clutch and it was missing some body parts". This car was in immaculate condition and only a week earlier I had Southside Mitsubishi do a full mechanical inspection to assist me in selling the car and it passed in very good condition. goauto also inspected it days earlier and stated it was in very good shape. when I attempted to get the used car manager to show me exactly which body parts were missing he simply refused to talk or deal with me. I have never in my life had to deal with such incompetence and lies from a dealership. I will never step foot in this dealership again. in case you were wondering the EVO was sold for full asking price a week later in a private sale in Sherwood park.