Wenzhou Wang

Review of Arcadia Energy

Arcadia has been charging my credit card for 1 yea...

Arcadia has been charging my credit card for 1 year since last August. I don't even know this company and NEVER used their service till I looked into my credit card lately. When I called them, they told me somebody used my credit card, but they will NOT refund me for the charges, NO reasons! Is this even legal? I will fight to get my money back, period! This company is commiting crime by fraudulently charging my credit card. They cannot tell me where my card is charged for and paid to where and who even. Can you trust they will serve you well?
FYI: My credit card return all the charges made by Arcadia. As the company might be a fine, I mainly have issues with the custom service: they could not tell me who used my credit for the whole, which service address they ever provided service to for this charge, but told me that they were sure somebody other than me used my card and the address is different from mine, then why Arcadia even allow this charge even happened, and continued for 13 months. Eventually you finger out it is a fraudulent charge, why on earth you only refund me for the last month charge? Really bad custom service and bad business practice the least.