Carlos Campos

Review of Excalibur Hotel & Casino Oct

Not my first time staying here, but will definitel...

Not my first time staying here, but will definitely be my last. Booked on booking.com where the customer service was above the roof. Although when I showed up to the hotel they were not able to find my reservation because I put my gf as the guest and it was under her name. They recharged me twice and made it seem like we messed up and did not know what we were talking about Angelita. If I had not drove 5 and half hours here I would have drove back right away. Or stayed at another hotel but I already had aligned everything with Excalibur. We reserved a king bed and they gave us two queen beds. Walls were thin we can here both neighbors even at 3am. Expected a lot more especially for being a returning customer.