Kimann Gilbert

Review of Missouri Star Quilt Co

First let me say that I love their shop it is a 5 ...

First let me say that I love their shop it is a 5 Star location but this review is strictly for their quilting service.

I have now sent a total 7 quilts and get more disappointed with each one. When I sent the first one they did a great job & got it back to me in the time expected. The next 2 were sent together, I ordered the backing fabric from them at the time I did the quilting order, after they had the quilts for several weeks I was contacted that they didn't have one of the fabrics I had ordered for the backing so I had to change it, these came back a couple of weeks later then expected. The next one was sent prior to the "back before Christmas" deadline & arrived a few days before Christmas, a couple of weeks after the date I was told I would receive it by. The next quilt I sent had a quilting pattern that needed to be lined up exactly in order to look right, it was a jigsaw puzzle, in some areas it was so off it just looked terrible. They did refund my money for the quilting but they also took away all of my quilters cash, fortunately for me I had already used most of it. The next quilt arrived a week later then expected so that wasn't too bad except that it was supposed to be a Christmas gift, the only reason that ended up not being a problem was that we were hand delivering it in January. Now for the most recent quilt, a baby quilt, the smallest quilt I have sent them, I was told, before I ever shipped it, that it would be 6-8 weeks, that fit in my time frame so no problem, I sent it in. At the end of 8 weeks I sent an email to check on it & was told it would be another 2 weeks, well that stinks but ok. At the end of the two weeks I emailed again to check on it, I was told another 2-3 weeks, NOT ok! I sent them an email complaining about the amount of time it was taking, and that if they were 12 weeks out then that's what they should tell people when they call & ask instead of saying 6-8 weeks. That was over a week ago, I got a shipped notice but no other response to my email. Apparently they have way too much quilting business to care about apologizing for the delay or having told me 6-8 weeks instead of 12 weeks.

Today I have a top ready to be quilted and I am taking it to a shop that is 2 hours from my home to have it quilted.

MSQC has lost my machine quilting business. I guess they are not motivated to get these done in the time frame they give since they have already received all the money up front instead of when it is done like all of the other long armers that I have talked to.

June 9, 2018 Update:
As you can see I did get a response from the company and they did what they said and gave me the quilters cash, which I enjoyed spending. As I stated originally I am a fan of MSQC and will continue to be but it may take awhile for me to be ready to give their machine quilting another try. At the time of my review I was on my way to a quilt shop, 2 hours from my home, to drop off my most recent quilt top. Though they were more expensive MSQC it was worth it to me as I received the quilt back in less then a week and that was a week faster then they estimated it would be done. Now that's what I call service, not so much that it only took a week but that they had it done earlier then expected. Maybe MSQC will be able to get on top of their quilting dept, I hope so, but for now I'm just going to stick with the shop itself.