Edyta Meler

Review of GSS America

My 2016 Honda CRV was stolen and later recovered b...

My 2016 Honda CRV was stolen and later recovered by the police. Police came knocking at my door during the early hours of August 11th, 2017, to inform me that they found my vehicle abandoned and totaled. They also informed me that during the past summer a handful of other cars had been stolen around my neighborhood. Within a few days the car was taken from a tow yard and into American Freedom's possession... but not before I visited the tow yard and took a lot of pictures (from ALL angles) of the car. After submitting all the initial required paperwork American kept thinking up of additional things needed to submit the claim (incl. phone interviews with people who had nothing to do with anything... example, my 70-year-old mother!). After 2 months of waiting I began calling into their office frequently and asking for an update. Each time the answer was the same ("It is under Management Review and there is no Manager available to speak to"). On November 27, 2017, I finally got through to a Manager ("Beth") after telling the claims rep I would be willing to wait on hold for several hours to speak to a Manager. Beth immediately informs me that the claim is denied. Why? "Because there is no evidence of forced entry." Two interesting things to note here: 109 days had passed since the filing of the claim. That is 3 months and 17 days. On the same day I demand to speak to a Manager the claim is miraculously deemed to be denied. This, to me, indicates that they purposely dragged this claim out for as long as possible and NEVER had any intention of paying out the claim. They were simply looking for any kind of legal loophole, ANYTHING, in which they could get away with a denial. However... get this... the pictures that I took of my car? Windows are broken on the car. One door is so smashed that it is barley recognizable as a door. So... how do you determine, exactly, that there is no evidence of forced entry when the car is missing windows and has scraped metal as a door? I read through the other reviews and am adding filing with the Illinois Department of Insurance to my to-do list with this company. However long it takes me, I will be fighting this... they picked the wrong person to falsely deny. Class-action lawsuit anyone? You'll be hearing from me if you left a review on here :) together we will get justice.