Xyloh Silverhair

Review of Century 21 Everest Realty Grou...

I had a bad experience with Jason West at this loc...

I had a bad experience with Jason West at this location. I thought I was extremely clear and descriptive about what it was that I was looking for. I felt like he lost focus, and was showing me things that was clearly not what I instructed him that I was specifically interested in. When I sternly but politely tried to make myself clear about what I wanted, and what I didn't want, he told me that I should find another agent to deal with. This should be a very simple concept to understand, but for Mr. Jason West, I guess the concept has completely escaped him. So let me be very specific: When your paycheck is directly dependent on the commissions made from a sale, then in most all of the cases, "The customer is always right." I help make your paycheck bigger as a direct result of my doing business with you. So essentially, the business relationship dictates that I AM YOUR CLIENT. I AM YOUR BOSS. YOU HAVE AN OBLIGATION TO FOLLOW MY INSTRUCTIONS IF YOU WANT MY BUSINESS. If you can't, or won't deliver what the customer has clearly and specifically asked you to find, then you need to put your big boy pants on and say that you are unable to deliver what the customer wants as requested. Don't go out on your own and show the customer things that the customer did not ask you to find or is not even remotely interested in looking at. I feel that you clearly did not listen to my explanation of what I was looking for from our very first contact. You were completely inattentive to my needs and wants. You are absolutely right though, I need to find another agent! One that will try and find me what I am looking for. There are PUH-LENTY of other agents out there looking for an easy commission. I will certainly take your commission elsewhere to another agent that is ready and willing to do the work to find me what I need. Any others reading this should do the same and not waste YOUR time with this guy. God bless!