Took my daughter to New York for Christmas and sta...

Took my daughter to New York for Christmas and stayed here It was terrible! Our check in experience with Louisa was horrible! Extremely rude even went into the back office and told someone we were annoying (which my daughter heard) I spoke to management about it the next day and nothing was done, said she needed to speak to employee it has been almost 2 weeks and never heard back. Also the breakfast was horrible all tables were dirty and a homeless person went from table to table asking people for money: