Sandra Fermin

Review of Now Larimar Punta cana & Secre...

My Mom & usually stay at Secrets Cap Cana however,...

My Mom & usually stay at Secrets Cap Cana however, we wanted to try Secrets Punta Cana since the price was much more reasonable during our stay in March 2019. This review was way overdue. I first want to thank the staff members for making our stay so pleasant. I ll review my personal experience & encounters with the staff members.
1. I love love the service in the spa & fitness area. I went daily to the spa and we had an awesome experience.
The spa was very clean, very well kept & the spa assistants hospitality was outstanding! I highly recommend a visit to the spa. I loved the mint scent inside the sauna!
I did have an incident.. my big straw hat was stolen from the changing area in the spa women s lounge.. it was another guest form the Now Larimar facility. I personally confronted the girls that took it. The staff at Secrets were very concern with the situation they all did whatever was in their power to look for my hat since I have a medical condition that makes me sensitive to the sun. They all felt bad, long story short.. Daniela Fernandez, (front lobby consigliere) got my hat since it was returned at the women s lounge in the spa by the Lamar guest.
While my mom an I were having dinner, before Daniela went home that same day..she made it a point to return my hat. It s not the value of the hat, it s the principle. All the employees were super supportive & truly felt bad that my hat was missing.
I got a daily call from Daniela after that to make sure my mom and I were having a great time which we did have an awesome time! I truly appreciate Daniela Fernandez s hospitality, she is an amazing staff. We loved our room decorations on our last night at Secrets!
2. We were checked in by Alejando he was very nice & gave us a nicer room close to the gym & beach which made my stay much better since my mom is 81 years old. I wanted to be a bit closer to beach.
Beach area:
At the beach we got a palapa on a daily basis awesome bartenders/ beach attendants always willing to make our beach day extra special.
3. Restaurants:
I loved, loved the Hibachi restaurant the food & service was phenomenal we went 2 times from our week visit.
The Italian, Portofino was also amazing Wanda (host) always got me a table even when I forgot to make reservations. Outstanding service.
Jose- outside bartender at the portofino restaurant made the best mojito ever! He is a friendly person. Always in a good mood. He also played awesome music he had on great salsa songs .
4. Francis & Eduard the wine connoisseurs provided outstanding service too. We enjoy our dinner at Oceans too.
We ate breakfast & lunch at the buffet witch was always delicious & great service. My omelette chef , had my eggs exactly how I liked them on a daily basis.
5. The nightly shows were very nice too. The dancer & animators Nani and Maria Elim were fun to talk too, very friendly! I do need to remind people traveling to Dominican Republic always bring $1 single bills, these staff members do not make much income therefore, all inclusive does not mean tip included.. if you tip in the US also tip in the islands!
I plan to go back to this Secrets in August with my husband this time. Hoping to get the same outstanding service as this trip!