Sarah Garcia

Review of Raffaello Hotel

I booked this boutique hotel off of a 3rd party ap...

I booked this boutique hotel off of a 3rd party app . I drove 6 hours to stay downtown Chicago . When I arrived at 6pm .they could not find my reservation. After waiting about 10 minutes it came through she handed me a key and that s it ? I asked which elevators because it said north or south . She acted like I was stupid . She didn t tell me when check out was. Or WiFi password .. It was clear that I inconvenienced her . OH AND The bar is closed through the week. !!!