Overall the dealing process was a good experience....

Overall the dealing process was a good experience. We had just lost our vehicle to a total loss accident and Bernie found us the vehicle we wanted however as it was still in transit he arranged a courtesy vehicle until it arrived which was very thoughtful and much appreciated. Found him very personable and friendly to deal with.
Our Rav4 arrived in the first October winter weather and he called to see if we wanted the Winter tire package put on which included top of the line tires, steel rims, extra lug nuts and sensors and we agreed. When we arrived to pick-up our new vehicle the winter tires had not been put on for whatever reason. Again they were very apologetic and bought us lunch because of the wait which was a very nice gesture.
When the tires were on I inquired about where the sensors were. The answer I got was "Oh the RAV4 XLE doesn't have a Tire Pressure Monitoring System. Now they have sold me a Tire Package that with sensors and installation being Appox. $350-400 of the value that we don't have. Do I feel duped and cheated?? You bet
Should have only been offered the tires and rims not a package with sensors.
When I complained I was told nobody complains about the package.
Well I'm complaining and unhappy.
Too bad what was a good experience ended like that.

Have changed my rating as the sensor issue has been addressed and we were given a credit.