Dawn Boos

Review of Summit Appliances

My five star rating is a direct reflection of the ...

My five star rating is a direct reflection of the stellar services provided by Mr. William Moon! In summary, one of the back rail caps on the top shelf of our Summit dishwasher (product # DW2432SSADA) broke. I contacted the store where we purchased the dishwasher back in 2014. They did not have the replacement part, but did give me the number to Summit Appliance Parts Dept. I called to see if they carried the replacement part and this is a summary of what happened next: 1) put on hold for a good 5+ minutes 2) told they could not give me an ETA of when I they expected to receive the parts 3) was told it could be ~90 days for them to get the part in...if at all 4) could either buy another dishwasher or wait. Neither of which worked for us and I just knew there had to be another way.I called back and William took my call. Not only was he familiar with the products they had in stock, but he also offered some of the best customer services! And...I should be receiving my rail caps on Wednesday and am thrilled that we will not have to purchase another dishwasher anytime soon.! Thanks William!