Daniel Enzmann

Review of AWW Industries Division of DGL...

This company required me to send an email for tech...

This company required me to send an email for tech support because they don't work on weekends.
I don't use their products weekdays, only weekends. I would hope that the distributor of electric leisure products would have tech support available while their customers use them.
Their 2015 website did not address troubleshooting or technical support, so it may be that they are overworked or understaffed. I sent an email to request tech support for a couple of HYPE Bluetooth speakers that looked durable at the store last month. I hope that they respond.
They responded to my email and explained that September 22 is new year holiday for their culture, but they would try to talk me through the setup when I got a chance. They also recommended that I research the manual that came in the box and to follow the instructions. I'm the Dad, I've never seen the manual, but the kids presume they are tech savvy.