The professors are amazing. However the offices on...

The professors are amazing. However the offices on campus are absolutely terrible. They've lost my scholarship before and charged me a $100 late fee! My scholarship went directly from my scholarship provider to byui financial aide office; I didn't even touch it! Yet somehow they lost it, told me 4 times that it was their fault and that I wouldn't get charged a late fee on my tuition and then they charged me a late fee! The children who work in the offices never know what they're talking about. I can't tell you how many times I've been sent back-and-forth between offices because the office has no idea what they're doing. My word of advice, when you go into an office don't speak with the students just ask to see a supervisor or someone in charge. That's the only way you'll get things done.