It is a good hotel, however for a five star resort...

It is a good hotel, however for a five star resort it leaves a lot to be desired. In the first place the beach house facilities are not the best, the service is regular and the activities are limited and limited for a resort of this category. Additionally, both the customer service line and the website to make a reservation are bad. Very probably, in a next occasion it would not be my first option, in Cartagena there are better options