It s a hospital first and foremost. So why should ...

It s a hospital first and foremost. So why should I have to go back 5 times within 2 weeks for my chronic back pain? Well, simply put for some reason there s an atmosphere counter productive to patient care. They seem to just want to get you out the door. Meanwhile knowing they did nothing to remedy the ailment that brought you in, in the first place.
Staff is friendly
Doctors pretend to care
You will have to go back for the same problem if it s a chronic ongoing issue. I ve become sick and tired of going back because the doctor I saw does nothing for my symptoms and they continue to persist. Literally a 2/10

Edit: I spoke with Mr. James Sweeney, Manager of the patient relations department. I informed him of how within a span of 48 hours Sunnybrook hospital was able to diagnose me with a ruptured L4/L5 disk AND get MRI imaging done PLUS I had an initial consultation with an orthopaedic specialist.
James was by far the most helpful employee at MacKenzie that I had the absolute pleasure of dealing with. Mr. Sweeney is literally the only good thing about my experience at this hospital.
My review of the hospital remains as it originally was however James deserves a big raise, he did a 10/10 job.